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Returns Policy
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange. No sale is final.
Please Click here for Our Return Address.

Returns & Other Shipping Info
• Shipping and handling fees are not refundable.
• A credit will be issued as soon as we receive and process your return.
• Refunds for items returned within ninety days of the purchase date will be credited in the same form as the original payment type.
• Please allow up to two billing cycles for a refund to appear on your credit card statement.
• Refunds for items returned more than ninety days after the purchase date will be in the form of a merchandise credit redeemable at the Bates Bikes Store or through the Bates Bikes Website
• Special offers may be subject to reduction by a return/exchange or cancellation.

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